Membership Terms
Last updated: 23 August 2026
These Membership Terms apply to the LULLAA® Membership offered by Four Leaves Co. Limited, trading as LULLAA®. By joining a LULLAA® Membership, you agree to these Membership Terms together with our general Terms & Conditions, Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
1. About the LULLAA® Membership
The LULLAA® Membership is a recurring monthly product membership offered by Four Leaves Co. Limited, trading as LULLAA®. It is designed to provide members with a regular monthly supply of LULLAA®, access to member benefits, and additional benefits that may vary by membership level.
2. Membership Price
Every membership level is priced at NZ$199 per month. Prices are in New Zealand Dollars and include GST where applicable.
Standard membership delivery is free within eligible New Zealand delivery areas. If a location cannot be serviced, we will contact you before accepting or fulfilling the membership.
3. What You Receive
An active membership includes 30 LULLAA bottles per monthly billing cycle. We generally aim to deliver these as two approximately fortnightly dispatches of 15 bottles each.
Delivery dates are estimates and may move slightly due to weekends, public holidays, courier delays, stock availability, operational requirements, weather events, or circumstances outside our reasonable control.
4. Membership Levels & Minimum Commitments
| Level | Monthly Price | Minimum Commitment | Standard Pause Privilege |
|---|---|---|---|
| Bronze | $199 | 3 months | None |
| Silver | $199 | 6 months | 1 eligible pause |
| Gold | $199 | 9 months | Up to 2 eligible pauses |
| Platinum | $199 | 12 months | Up to 2 eligible pauses |
By selecting a membership level, you agree to the minimum commitment attached to that level.
5. Monthly Billing
Membership fees are charged monthly in advance using the payment method selected at checkout. By joining, you authorise our payment provider to charge the applicable monthly membership fee during your agreed minimum commitment.
We do not store your full payment card details on our website. Payment processing is handled securely by our third-party payment provider.
6. When Your Membership Ends
Your membership does not automatically roll into another fixed-term membership.
Unless otherwise agreed with you in writing, your membership ends automatically after the final scheduled payment for your selected level:
- Bronze ends after the 3rd monthly payment.
- Silver ends after the 6th monthly payment.
- Gold ends after the 9th monthly payment.
- Platinum ends after the 12th monthly payment.
You may choose to join again or select a new membership level after your existing membership ends.
7. Free Delivery
Standard delivery of your membership bottles is included in the NZ$199 monthly membership price within eligible New Zealand delivery areas.
Free delivery does not guarantee a particular courier, delivery day, or delivery time. Rural, remote, or otherwise restricted areas may be subject to different delivery arrangements if standard delivery is unavailable. If this applies to you, we will contact you.
8. Delivery Address & Delivery Instructions
You are responsible for ensuring that your name, delivery address, email address, and delivery instructions are accurate and kept up to date.
Address changes should be provided before an upcoming dispatch is processed. Once an order has been packed, handed to a courier, or dispatched, we may not be able to redirect it.
If you authorise a courier to leave your order unattended, responsibility for the order passes to you once it has been delivered in accordance with those instructions.
9. Pausing Your Membership
Pause privileges depend on the membership level selected and are subject to reasonable notice and operational availability.
- Bronze: no standard pause privilege.
- Silver: one eligible pause during the minimum commitment.
- Gold: up to two eligible pauses during the minimum commitment.
- Platinum: up to two eligible pauses during the minimum commitment.
Unless otherwise agreed, an approved pause suspends the relevant membership billing and delivery for the approved pause period and extends the membership end date by the corresponding period.
A pause is not a cancellation and does not remove the remaining minimum commitment.
10. Cancellation
You may tell us at any time that you do not want to continue beyond your agreed minimum commitment. Your membership will then end automatically once the minimum commitment has been completed.
If you request cancellation before completing your minimum commitment, the remaining commitment will generally continue to apply unless we agree otherwise or cancellation is required by law.
If exceptional circumstances arise, please contact us. We may consider an early release from the remaining commitment on a case-by-case basis.
Nothing in these Membership Terms limits any cancellation or other rights you may have under New Zealand consumer law.
11. Failed or Overdue Payments
If a scheduled payment fails, our payment provider may retry the payment. We may contact you and ask you to update your payment details.
While a payment remains overdue, we may temporarily pause dispatches and access to certain membership benefits until payment is resolved.
If payment remains unsuccessful after reasonable attempts to resolve it, we may cancel the membership. Any rights or obligations that arose before cancellation remain unaffected.
12. Membership Benefits
Membership benefits may include access to the Members Lounge, founder updates, member-only offers, product-release access, selected opportunities, experiences, and other benefits described on the Membership page.
The exact nature, timing, availability, and quantity of individual offers or opportunities may change over time. We may update or replace non-core membership benefits where reasonably necessary.
We will not intentionally remove a material core benefit from an active fixed-term membership without reasonable notice and, where appropriate, a fair remedy.
13. Access by Membership Level
Different levels may receive different levels of access. For example, Silver may receive earlier access than Bronze, Gold may receive priority access, and Platinum may receive first or highest-priority access to selected opportunities.
Access does not guarantee that a product, offer, event, experience, or opportunity will always be available to every eligible member.
14. Platinum-Only Draws
Platinum-only draws are an exclusive benefit of active Platinum membership. Bronze, Silver, and Gold members are not eligible for Platinum-only draws unless a specific promotion expressly states otherwise.
We intend to run Platinum-only draws approximately every two months. Individual draw timing may vary.
Each draw may have separate promotional terms setting out matters such as:
- the prize or experience;
- the eligibility period;
- entry opening and closing dates;
- the draw date;
- winner selection and notification;
- travel dates or experience conditions where applicable;
- age, residency, identification, passport, visa, insurance, or other requirements where relevant; and
- any other conditions specific to that draw.
Platinum membership does not guarantee that you will win a prize. Images shown on the Membership page are illustrative of experience categories only unless a specific prize is expressly identified.
15. Returns, Refunds, Damaged Products & Consumer Rights
Our general Returns & Refunds Policy applies to membership deliveries.
If an order arrives damaged, incorrect, or faulty, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue.
Nothing in these Membership Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.
16. Membership Accounts
You are responsible for keeping your customer account information current and secure, including your email address, delivery address, and payment information.
Membership access and benefits are personal to the account holder unless we expressly agree otherwise.
17. Changes to Membership Terms
We may update these Membership Terms from time to time where reasonably necessary, including to reflect operational, legal, regulatory, payment, delivery, or membership-program changes.
Any updated terms will be published on this page. Where a change materially affects an active fixed-term membership, we will take reasonable steps to provide notice and will not apply changes in a way that unfairly removes rights already paid for.
18. Relationship With Our Other Policies
These Membership Terms should be read together with our:
If there is a conflict between these Membership Terms and our general Terms & Conditions in relation to the LULLAA® Membership, these Membership Terms apply to the membership-specific issue to the extent of that conflict, subject always to applicable law.
19. Privacy
We collect and use personal information in accordance with our Privacy Policy. This may include information required to create and manage your membership, process payments, arrange delivery, communicate with you, administer member benefits, and manage eligible promotions or prize draws.
20. Suspension or Cancellation by LULLAA®
We may suspend or cancel a membership where reasonably necessary, including in cases of fraud, misuse of member benefits, repeated payment failure, abusive or unlawful conduct, or material breach of these Membership Terms.
Where appropriate, we will attempt to contact you before cancellation. We will comply with our obligations under applicable New Zealand law.
21. Governing Law
These Membership Terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts, subject to any rights or remedies available under applicable consumer law.
Questions About Membership?
If you have any questions about your membership, billing, delivery, pauses, cancellation, or member benefits, please contact us.
Four Leaves Co. Limited trading as LULLAA®
Email: hello@lullaa.nz
Website: www.lullaa.nz