Privacy Policy

Last updated: 1 June 2026

At LULLAA®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using www.lullaa.nz.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Communications you send to us

We may also collect certain information automatically when you use our website, including:

• Device information
• Browser information
• Website usage information
• IP address
• Cookie and analytics information

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Deliver products
• Communicate about orders
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications where you have chosen to receive them

3. Payment Security

Payments made through our website are processed securely by trusted third-party payment providers.

These providers may include Squarespace Payments, Stripe, Apple Pay, Google Pay, Visa, Mastercard, or other supported payment services.

LULLAA® does not store full payment card details on its website.

4. Email Communications

We may send emails relating to order confirmations, shipping updates, customer service enquiries, product updates, or company updates.

Marketing communications will only be sent where permitted by law or where you have chosen to receive them.

You may unsubscribe from marketing communications at any time.

5. Cookies & Website Analytics

We use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us remember preferences, improve website performance, measure website traffic, and improve customer experience.

You may manage cookie settings through your browser preferences.

6. Sharing Information

We may share information with trusted service providers where necessary to operate our business, including:

• Payment providers
• Courier companies
• Website and technology providers
• Professional advisers where required
• Regulatory or legal authorities where required by law

We do not sell personal information to third parties.

7. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no system can guarantee complete security, we use commercially reasonable measures to safeguard customer information.

8. Access & Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests can be made using the contact details below.

9. Privacy Act 2020

This Privacy Policy is intended to operate in accordance with the Privacy Act 2020 in New Zealand.

Nothing in this policy limits any rights available under applicable New Zealand privacy legislation.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer support, legal compliance, accounting, and business record keeping.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect from the date they are posted.